Account Access & Security

What should I do if I don’t receive the verification code during registration?

After clicking “Get Verification Code”, please first check your inbox and spam/junk folders. If the code is still not received, please email your registered email address to info@bitark.io. Our technical team will manually verify and assist you promptly.

I’ve already registered, but why can’t I log in to my account?

If you are unable to log in, please send the email address used for registration to our support team. Our technician will assist you in securely resetting your password.

Order and Processing

What are the steps to place an order on your website?

Ordering is simple. Add your desired items to the cart, proceed to checkout, and complete your payment using cryptocurrency (such as USDT, Bitcoin, Ethereum, or Litecoin). For alternative payment methods like bank transfer, Alipay, or Western Union, please contact our online customer service for assistance.

Do you offer any discounts or wholesale pricing for bulk orders?

Yes, we regularly run holiday promotions and special discounts. To stay informed, we recommend joining our Telegram group, where exclusive offers are often announced first. For bulk or wholesale inquiries, please email us at info@bitark.io for a customized quote.

Is it possible to pick up my mining machine order in person?

Yes, we offer a self-pickup service. Most standard mining hardware can be collected from our Hong Kong warehouse or delivered directly to your freight forwarder. For specific liquid cooling equipment, self-pickup is also available at select locations in Dubai, the US, and Spain.

Can I visit your warehouse to inspect the equipment before purchasing?

Absolutely. We welcome customers from around the world to visit our facilities. If an in-person visit isn’t feasible, we are happy to arrange an online video conference to walk you through the products and address any questions.

How can I check the status of my order after it’s placed?

You will receive automated updates via your registered email. Alternatively, you can log in to your account and navigate to the “My Account” section to track your order status in real-time. If you encounter any issues, please don’t hesitate to contact us directly.

Why do miner prices change so frequently?

Miner prices are directly influenced by market conditions, including cryptocurrency exchange rates and supply chain dynamics. While prices fluctuate, we are committed to offering competitive rates and ensuring the best possible service with every purchase.

Can you adjust the customs declaration value according to my request?

Yes, we can accommodate requests regarding the declared value. However, please be aware that under-declaring carries inherent legal and financial risks, which must be borne by the buyer. We always recommend compliance with local customs laws, as paying applicable taxes is the responsibility of every importer.