At Bitark Miner, we understand that timely delivery is critical for your mining operations. We process and ship all orders from our strategic warehouses in Hong Kong and Shenzhen to ensure the fastest possible dispatch.

Once your order ships from our warehouse, we will provide you with a tracking number within 24-48 hours via email. You will receive regular updates on your shipment status.

• International shipping from Hong Kong typically takes 5-10 business days to destinations worldwide via express carriers.
• Delivery times are estimates and may vary due to carrier availability, customs clearance, and local conditions.

We partner with trusted global carriers to ensure safe and reliable delivery:

• DHL
• FedEx
• UPS

Customers are solely responsible for providing an accurate and complete shipping address at checkout. Please double-check your address before confirming payment.

• If an incorrect or incomplete address causes order return or delivery failure, all return shipping costs and redelivery fees will be charged to the customer.
• We ship worldwide to the address provided in your order. Changes after payment may not be possible and could delay shipment.

Bitark Miner offers flexible customs options to serve our global clients better:

We provide DDP (Delivered Duty Paid) service to selected countries. With DDP, we handle customs clearance and pay all import duties and taxes on your behalf — so you receive your miner with no additional charges at delivery.

USA, Germany, Belgium, Luxembourg, Netherlands, Denmark, Czech Republic, Poland, Austria, Ireland, Portugal, Sweden, Spain, Russia, Vietnam, Kazakhstan, UAE, Malaysia, Thailand, and select other countries.

To request DDP service: Please contact us manually at info@bitark.io before placing your order.

For destinations outside our DDP list:

• Import duties, taxes, and customs clearance fees are the buyer’s responsibility as per local regulations.
• Product prices shown on our website exclude VAT and customs duties.
• We declare fair market value and required HS codes for all shipments — we do not provide under-invoicing or false customs documents.

We stand behind the quality of our products.

• Manufacturer warranty covers hardware defects under normal use
• Does not cover damage caused by improper use, modification, overclocking, physical damage, or normal wear and tear

Our professional technical team is available 24/7 to assist you with any issues:

• Remote diagnostics via TeamViewer or similar tools
• Troubleshooting guidance
• Mining configuration support
• Firmware and software assistance

In the event that a miner needs to be sent back to Hong Kong, the client will be responsible for covering any additional shipping costs.

For bulk purchases, wholesale pricing, or custom shipping arrangements:

• 📦 Volume discounts available — contact us for a quote
• 🚢 Sea freight / air freight options for large orders
• 📞 Dedicated account manager support
• ⚡ Priority processing for bulk orders

Contact our bulk order team:

• Email: info@bitark.io
• WhatsApp / Telegram: Available via official website links

To protect yourself from fraud and ensure smooth delivery:

1. ✅ Verify website URL: Always ensure you are on https://bitark.io
2. ✅ Confirm communication: Official emails come from @bitark.io addresses only
3. ✅ Use official channels: Contact us only via the live chat, email, or social media links on our website
4. ✅ Document everything: Keep order confirmations, tracking numbers, and unboxing videos
5. ✅ Inspect before signing: Never accept visibly damaged packages without inspection

Company Name: HK BITARK INT’L TRADING CO., LTD
Warehouse Locations: Hong Kong & Shenzhen
Support: Available 24/7, 365 days

📧 Email: info@bitark.io
💬 Live Chat: Click the chat icon on our website
📱 WhatsApp / Telegram: Available via official website links